A good customer is for life – not just for one service period. Learn how to make exceptional customer service an everyday event in the hospitality industry as you learn how to create positive first impressions in hotel receptions, restaurants, cafes and bars. When you graduate with this certificate you will be ready to hit the ground running. You will learn about all aspects of customer service from a team of professionals with many years of experience in the hospitality industry under their belts. With your newly acquired skills, you will have your customers coming back for more.

Employment pathway could be: service personnel in cafes, bars or clubs, restaurants which provide table and/or buffet services, establishments which cater to functions, or baristas in hospitality establishments or a crew member in a quick service restaurant. This qualification may lead on to the New Zealand Certificate in Food & Beverage (Level 4) and NZ Certificate in Hospitality (Level 5).