This introductory 17-week certificate will provide you with foundation knowledge of automated office applications by understanding macros and how to write and control office applications using the right software. Learn how to install, configure and maintain the standard technology required for a personal computer and grow your understanding of the internet and its applications for small offices and the home. Programme Overview Gain knowledge of PC components Develop skills around installation and trouble shooting of operating systems Learn about networking Learn about use of technologies to access the internet Learn skills in IP addressing and routing Demonstrate and apply knowledge of the Web application Develop an understanding of security issues and IT ethics

Graduates of this Certificate will have the skills to take up supervised and unsupervised occupations in the workforce in any of the following disciplines: Junior Technical Support person;Junior Helpdesk Liaison person. This qualification may also provide employment in a junior technical support role in a network environment.